CH
Carla H
1 reviews | Active since Jun 2020
03 Jan 2022, 10:49
Vodacom cancellations and downgrade
Shocking service from vodacom. Literally impossible to cancel or downgrade your account. We are emigrating and in November I spoke with the call center who confirmed that that request was processed for the end of December. Today I am on the phone with vodacom and nothing has been done.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Jan 2022, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2022, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CH
Carla H's updateReviewer Update
04 Jan 2022, 18:01Hi, I have still not received written confirmation that the downgrades have been processed, I was told I would receive an sms, which I have not received yet. I received the sms for the cancellation of the modem numbers.
CH
Carla H's update04 Jan 2022, 18:01
Reviewer Update
Hi, I have still not received written confirmation that the downgrades have been processed, I was told I would receive an sms, which I have not received yet. I received the sms for the cancellation of the modem numbers.