SS
Shirvani S
1 reviews | Active since Oct 2016
16 Mar 2021, 14:17
Vodacom cancellations
My contract expired and I called in to cancel. 7 calls later, 2 incorrect upgrades and my contract is still not canceled!!!
The accounts department is extremely helpful and knowledgeable and I wish they had the authority to process cancellations.
The cancellations department on ALL occasions were completely ***********. I was given 2 incorrect upgrades and I'm told I STILL can't cancel until the 1st qhen the upgrade is reversed.
Vodacom please sort out this department and just CANCEL my contract PLEASE!!!!
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
17 Mar 2021, 07:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2021, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team