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natasha M
1 reviews | Active since Nov 2019
02 Nov 2019, 06:50
Vodacom Cancellations
Vodacom - sheer incompetance, and ********* behaviour. I've paid up and cancelled my contract on 16/08/19, despite numerous phone calls, emails. My contract still hasn't been cancelled by the department concerned, and my bank account is still being debited for the contract amount. I've now stopped their debit order to my bank account, and if my problem is not resolved by end of November, I am cancelling all of my remaining contracts with this useless service provider, and moving on to a different service provider. Customer Service at Vodacom, is NON Existent!!!
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Replies (1)Vodacom's replyOfficial
02 Nov 2019, 11:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2019, 11:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
