Vodacom Cancellations

Context: My mom passed away in April 2022, and as her eldest son - being the next of kin, I have to inform Vodacom to cancel her contract.

So having emailed them the death certificate, ID , and necessary forms, they've failed to cancel the account 3 months later. Many a time - I've been spammed, messaged, misdialed, bombarded with both automated voice calls and calls from their call center agents, and many a time I've informed them of my moms passing and the fact that the contract has not been in use for a while now( obviously due to her passing), however, they've still been billing off the contract?

Furthermore, regardless of my many attempts to go in-store to their customer care counters where I - not only haven't been assisted, but have been rudely dealt with by the advisors there, I've also been burdened with having to call THEM back to assure the cancelation, and email their customer care contact address once again.

I am appalled by not only the feedback but overall assistance that I've encountered with Vodacom and none of which has been positive nor proven to be useful. Not only is the additional admin unnecessary, but the sheer audacity and lack of customer service that the company illustrates is rivetting. Wow.