AS
Adele S
1 reviews | Active since Dec 2020
02 Dec 2020, 14:25
VODACOM CANCELLATIONS!!!!
We have a data bundle with Vodacom. We have been struggling for TWO YEARS now to cancell it, with no avail. The bundle isnt even working anymore, so we are paying for two years for NOTHING!!! We tried the cancellation email addres which only returns the emails. We tried the cancellation number *** no one ever answers. And if we keep holding they just cut you off. The best thing of all is that our cellphone contracts are still with them. 3 of them!!! But still we dont get any assistance on something not working. PLEASE ASSIST URGENTLY!!!
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Replies (3)
Vodacom's replyOfficial
02 Dec 2020, 17:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2020, 17:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Adele S's updateReviewer Update
06 Jan 2021, 17:12Can someone at Vodacom PLEASE contact me!!!! I cannot go on paying for something i cannot use. After this cancellation would like to take out new contract
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Adele S's update06 Jan 2021, 17:12
Reviewer Update
Can someone at Vodacom PLEASE contact me!!!! I cannot go on paying for something i cannot use. After this cancellation would like to take out new contract
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Adele S's updateReviewer Update
28 Jan 2021, 10:01Vodacom still NO reply?? Why do I need to struggle with this cancellation, I cannot even use the data anymore. Paying for nothing!! Taking out a new contract and everyone at Telkom jumps. Please can someone contact me!!!
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Adele S's update28 Jan 2021, 10:01
Reviewer Update
Vodacom still NO reply?? Why do I need to struggle with this cancellation, I cannot even use the data anymore. Paying for nothing!! Taking out a new contract and everyone at Telkom jumps. Please can someone contact me!!!