VODACOM CANCELLATIONS!!

<p>On the 16th of March 207 I requested a quote for early termination of my vontract with Vodacom, I was sent a quote of R926.00 along with the required paperwork to be signed in order to cancel the contract. On the same day i sent through the signed paperwork as well as proof of payment of the quote, </p> <p> </p> <p>Less than a month later we started getting harrassed by vodacom, after countless calls and queries as well as going through to the branch we were told to go to Midrand offices in order to resolve the query, the branch advised that the contract had not been cancelled as they have no confrimation that the documents were recieved even though all the proof had been sent to them numerous times. They have all the documentation as well as the proof of payment and just refuse to acknowledge that their own systems and procedures have failed them and expect myself to pay for the error. </p> <p> </p> <p>They now refuse to cancel the contract and want to put a hold on all the other lines on the contract until we pay over R1000 to end the contract. </p> <p> </p> <p>This service is exactly why i left vodacom in the first place, To think that we have to deal with such stupidity for basic requests is beyond me, </p> <p> </p> <p>On the 13th i sent a complaint as well as all the docs again and to date have recieved no feedback. </p>