CW
Ciske W
1 reviews | Active since Mar 2012
13 Feb 2019, 12:50
Vodacom Cancellations
Vodacom cancellations - I have a huge problem with Vodacom cancellations, I took out a contract 2 years ago for a laptop (Feb 2017), advertised as a 24month contract, it also shows on my account as a 24 month data contract with a handset installment. I phoned to cancel the contract today as I phoned previously to find out when it ends and everytime I get a answer to phone in Feb. Now that Im trying to cancel it they tell me that a laptop is a 3 year contract. I want to know how does this work, why would Vodacom give me a 24months contract and it shows on my account as 24 month and tell me that it is 36 months.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
13 Feb 2019, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Feb 2019, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Feb 2019, 14:51 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135 or email ***.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135 or email ***.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply13 Feb 2019, 14:51
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135 or email ***.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135 or email ***.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
Best regards,
CW
Ciske W's updateReviewer Update
13 Feb 2019, 16:13Good day
Sorry, I was in a meeting and couldnt take the call. I need to cancel my contract.
CW
Ciske W's update13 Feb 2019, 16:13
Reviewer Update
Good day
Sorry, I was in a meeting and couldnt take the call. I need to cancel my contract.
CW
Ciske W's updateReviewer Update
14 Feb 2019, 12:47Today I received an sms telling me my contract was emailed to me, I received nothing. No reply link or anything. I also checked all my emails, I can't find any contracts ever emailed to me or that I signed. I did take out the contract and according to me this was a 24 month contracts which also reflect so on my monthly statements. I want my contract cancelled.
CW
Ciske W's update14 Feb 2019, 12:47
Reviewer Update
Today I received an sms telling me my contract was emailed to me, I received nothing. No reply link or anything. I also checked all my emails, I can't find any contracts ever emailed to me or that I signed. I did take out the contract and according to me this was a 24 month contracts which also reflect so on my monthly statements. I want my contract cancelled.
CW
Ciske W's updateReviewer Update
19 Feb 2019, 08:03Still haven't received any contract or response. Please send me confirmation that the account will be cancelled
CW
Ciske W's update19 Feb 2019, 08:03
Reviewer Update
Still haven't received any contract or response. Please send me confirmation that the account will be cancelled