VODACOM CANCELLATIONS

I Had enough of Vodacom's incompetence. Asked a month ago to change contract to my daughters name.All documents handed in at Rosebank Mall's vodacom. Still not done. I phoned the call centre yesterday to cancel 2 data contracts Ref *** and ***. The operator clearly confirmed that these two contracts expired 24/12 and are now month to month. My phone on which a new contracts was taken out beginning of month is now cancelled number *******. Today this phone did not work just to find out now that it was cancelled and changed to prepaid. I am now without a phone due to their incompetence. Cannot understand how their systems can allow cancellation. I am sitting with a brand new Samsung S7 now on which they cancelled the contract. There will be penalty fees and I will not pay one cent towards costs and I need this sorted out immediately. They recorded the conversation which will clearly confirm what is stipulated here. Phone number used for business and now unavailable.