Mvdv
Martin van der veen
1 reviews | Active since Oct 2020
15 Feb 2021, 06:41
Vodacom cancellations
Not a happy camper We cancelled vodacom contract in October December we had to pay another amount and cancel again and they still charging us
We gave them more then a months notice and they still charging us
This is extremely frustrating and I am getting extremely angry
I want this sorted out as soon as possible and make sure that the amount that is owing is cancelled like my contract was supposed to be cancelled
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Feb 2021, 08:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Feb 2021, 08:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Mvdv
Martin van der veen's updateReviewer Update
15 Feb 2021, 10:34Good day
In October I spoke to a Shalim Naidoo
Today I have spoken to a Siphiwe who escalated the query and a Lugisane Ndlovu who escalated to his Team leader Chesa Ramavhale
I want this contract cancelled as of end of December with my final payment that was done and I want January and February amounts cancelled. I cant pay for something that was supposed to be cancelled.
In October I spoke to a Shalim Naidoo
Today I have spoken to a Siphiwe who escalated the query and a Lugisane Ndlovu who escalated to his Team leader Chesa Ramavhale
I want this contract cancelled as of end of December with my final payment that was done and I want January and February amounts cancelled. I cant pay for something that was supposed to be cancelled.
Mvdv
Martin van der veen's update15 Feb 2021, 10:34
Reviewer Update
Good day
In October I spoke to a Shalim Naidoo
Today I have spoken to a Siphiwe who escalated the query and a Lugisane Ndlovu who escalated to his Team leader Chesa Ramavhale
I want this contract cancelled as of end of December with my final payment that was done and I want January and February amounts cancelled. I cant pay for something that was supposed to be cancelled.
In October I spoke to a Shalim Naidoo
Today I have spoken to a Siphiwe who escalated the query and a Lugisane Ndlovu who escalated to his Team leader Chesa Ramavhale
I want this contract cancelled as of end of December with my final payment that was done and I want January and February amounts cancelled. I cant pay for something that was supposed to be cancelled.
Mvdv
Martin van der veen's updateReviewer Update
16 Feb 2021, 09:18Good day
I received this email yesterday
I initially put my cancellation of this contract in for the 29/10/2020
Called again 5/11/2020 to confirm cancellation
Made another payment and another cancelation request 29/12/2020
So I better hope that the outstanding amount for January and February have been cancelled because it's not my fault vodacom chose to only put my cancellation request through now
Hi Martin Van Der VeenWe have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-02-28 23:59:52. Please note that any outstanding usage costs will be billed in the next month's billing cycle.We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.For any queries, please call Cancellations on ***.Kind regardsVodacom
I received this email yesterday
I initially put my cancellation of this contract in for the 29/10/2020
Called again 5/11/2020 to confirm cancellation
Made another payment and another cancelation request 29/12/2020
So I better hope that the outstanding amount for January and February have been cancelled because it's not my fault vodacom chose to only put my cancellation request through now
Hi Martin Van Der VeenWe have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-02-28 23:59:52. Please note that any outstanding usage costs will be billed in the next month's billing cycle.We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.For any queries, please call Cancellations on ***.Kind regardsVodacom
Mvdv
Martin van der veen's update16 Feb 2021, 09:18
Reviewer Update
Good day
I received this email yesterday
I initially put my cancellation of this contract in for the 29/10/2020
Called again 5/11/2020 to confirm cancellation
Made another payment and another cancelation request 29/12/2020
So I better hope that the outstanding amount for January and February have been cancelled because it's not my fault vodacom chose to only put my cancellation request through now
Hi Martin Van Der VeenWe have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-02-28 23:59:52. Please note that any outstanding usage costs will be billed in the next month's billing cycle.We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.For any queries, please call Cancellations on ***.Kind regardsVodacom
I received this email yesterday
I initially put my cancellation of this contract in for the 29/10/2020
Called again 5/11/2020 to confirm cancellation
Made another payment and another cancelation request 29/12/2020
So I better hope that the outstanding amount for January and February have been cancelled because it's not my fault vodacom chose to only put my cancellation request through now
Hi Martin Van Der VeenWe have received your request to convert *** to pre-paid. It has been logged and will take effect on 2021-02-28 23:59:52. Please note that any outstanding usage costs will be billed in the next month's billing cycle.We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.For any queries, please call Cancellations on ***.Kind regardsVodacom