CT
Carla T
1 reviews | Active since May 2021
04 May 2021, 11:15
Vodacom Cancellations
Terrible terrible customer service! Currently 8 Months pregnant. Lost my job due to covid. Still paid every month and cancelled my contract in March! (Contract ended) Here I sit in tears in a vodacom shop cause I have to pay this contract AGAIN!!! After they told me it was cancelled!!! I asked them can they not listen to the recorded conversations they have?! To hear that this was cancelled. No one wants to assist me! Its a disgrace! *****ing peoples money. They are not gonna refund me this amount. Or give me the recordings of our telephonic conversations. How do I take this further?
Helpful (0)
Replies (3)0
Replies (3)CT
Carla T's updateReviewer Update
04 May 2021, 11:29Just spoke to the 5th person. Still no help. Spoke to a terrible terrible person in cancellations. CHENE at 11:27. Unwilling to help me. Wish I could get the recordings of these conversations so I could out these people and Vodacom!!!
CT
Carla T's update04 May 2021, 11:29
Reviewer Update
Just spoke to the 5th person. Still no help. Spoke to a terrible terrible person in cancellations. CHENE at 11:27. Unwilling to help me. Wish I could get the recordings of these conversations so I could out these people and Vodacom!!!
Vodacom's replyOfficial
04 May 2021, 13:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 May 2021, 13:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CT
Carla T's updateReviewer Update
04 May 2021, 14:28I dont care for your copy and paste reply! I know you guys wont send me the recordings of my previous conversations with your workers so I can prove you are busy ******** people! You guys purposely NOT log the cancellation queries! And today just confirms that!
Email me a proof of refund. Or send me the telephonic recordings of when I cancelled my contract the 29th March.
I am sure "one of your consultants" cant contact me with one of those options. Can they.
Email me a proof of refund. Or send me the telephonic recordings of when I cancelled my contract the 29th March.
I am sure "one of your consultants" cant contact me with one of those options. Can they.
CT
Carla T's update04 May 2021, 14:28
Reviewer Update
I dont care for your copy and paste reply! I know you guys wont send me the recordings of my previous conversations with your workers so I can prove you are busy ******** people! You guys purposely NOT log the cancellation queries! And today just confirms that!
Email me a proof of refund. Or send me the telephonic recordings of when I cancelled my contract the 29th March.
I am sure "one of your consultants" cant contact me with one of those options. Can they.
Email me a proof of refund. Or send me the telephonic recordings of when I cancelled my contract the 29th March.
I am sure "one of your consultants" cant contact me with one of those options. Can they.