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Tshepiso T
1 reviews | Active since May 2024
21 May 2024, 15:22
Vodacom cancellations
See me taking having a contract with Vodacom kill me, I called to cancel my contract since it ends on the 5th of June 2024 so they refusing that I cancel my contract and only keep my insurance instead they forced me to take a zero rated product just so I can keep my Vodacom insurance, I then called insurance to find out if what they told me is true I was told no it’s not I can still keep the insurance even if I’m on prepaid. So Vodacom consultant force me to take a deal with them and they **** to me just to keep taking my money.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 May 2024, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2024, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TT
Tshepiso T's updateReviewer Update
19 Aug 2024, 07:41I got assisted in canceling the contract now I have another problem whereas my number was changed to prepaid but I get billed for airtime advances I tried to call but couldn’t get assisted. Why is money being debited from my account for airtime advance, whereas I am liable to pay the airtime advance when I recharge.
TT
Tshepiso T's update19 Aug 2024, 07:41
Reviewer Update
I got assisted in canceling the contract now I have another problem whereas my number was changed to prepaid but I get billed for airtime advances I tried to call but couldn’t get assisted. Why is money being debited from my account for airtime advance, whereas I am liable to pay the airtime advance when I recharge.