VODACOM CANCELLATION - WILL IT EVER END!!!!!!!!!!!!!!
I am so sick and tired of trying to cancel our contracts. I phoned end of Feb to cancel 2 contracts 1 that ended middle last year already an the other that ended this year. then that was that. no one said that I will have to pay at the end of March again because my cancelation was in the new billing cycle so I left it. then in the middle of March, I start getting calls from Vodacom that I am in arrears. Then I pay end of March again I fall in the new billing cycle which according to them start on the 25 of each month I ONLY GET PAID AT ON THE 1ST then they say they cant unlock my phone because I have not paid for the NEW billing cycle. I NOW HAVE TO PAY FOR 3 MONTHS JUST TO GET THIS DAMN THING CANCELLED. I AM NOT GOING TO PAY A SENT MORE AND WANT THIS CANCELLED.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
