Vodacom cancellation taking forever to collect unwanted device

Vodacom cancellation taking forever to collect unwanted device. My partner was offered an upgrade of a laptop when wanting to cancel her contract. The sales agent insisted that the laptop would be "Super Fast" and that she will not be disappointed. The laptop was delivered the very next day and not surprisingly it was not a good laptop and she called them to collect the laptop as she was not satisfied with it. This was done within the 14 day exchange period. It has been almost 2 weeks to the day and numerous calls to the cancellation department with no success. She is now stuck with the laptop which she will probably have to pay for and struggle to get refunded when the device is eventually collected. I must say your cancellations department sucks as She has asked on numerous occasions to speak with a manager only to be told that due to Covid-19 they are unable to transfer calls - What **** is that? We have been waiting on a manager to call since last week with no one calling back. Vodacom's after sales contact center SUCKS big time an I will definitely not recommend them to anyone I know,