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Robert A
1 reviews | Active since Jun 2020
15 Jun 2020, 14:12
Vodacom cancellation takes 5 months+
It's been almost 4 months I've been complaining to Vodacom customer "care" about a 3 gig bundle that I needed to be cancelled in February. After I informed the agent I shall not be paying my account (which was not in arrears at the time) until the error was resolved, I was informed that they can not assist me as my account had been locked. I've been waiting over 4 months for someone to get back to me in order to assist with this problem, I am sick of phoning into customer care and getting nowhere with this. I've requested several supervisors to assist with no one coming to my aid. I would not recommend Vodacom to anyone as it seems they clearly do not care about their customers.
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Vodacom's replyOfficial
15 Jun 2020, 16:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2020, 16:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Robert A's updateReviewer Update
09 Jul 2020, 20:07Almost a month down the line, only one phone call from a very rude consultant, and absolutely 0 progress from Vodacoms side. This lack of interest in rectifying their mistakes is obvious, as is their lack of customer care.
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Robert A's update09 Jul 2020, 20:07
Reviewer Update
Almost a month down the line, only one phone call from a very rude consultant, and absolutely 0 progress from Vodacoms side. This lack of interest in rectifying their mistakes is obvious, as is their lack of customer care.