MS
Matthew S

1 reviews | Active since May 2017

19 Aug 2024, 11:56

Vodacom cancellation *****sters

Unfortunately I've had the worst experience with vodacom I've ever had in my life we had three contracts with him we were looking to immigrate to the UK we phoned the cancellations department they sent us a quote on how much we owe to pay off our contracts we went in store as advised paid off the accounts with receipts then immigrated to the UK we now in the UK the number that my father is using keeps getting calls saying that vodacom's outstanding money outstanding money vodacom are useless at cancelling contracts we paid in store got confirmation that was paid and that the contract has been settled I want somebody to contact me back and they won't even speak to my father because They say he's not the account holder the I need somebody to contact me soon.

We did the right thing paying up everything before we left.

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2024, 12:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team