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Vincent Z

1 reviews | Active since Dec 2014

06 Jul 2019, 07:29

Vodacom - Cancellation (Spiteful Behaviour)

I have a contract coming to an end in July. Cancelled in May already for the end of my contract period. Since the cancellation Vodacom started billing me higher amounts than the stipulated contract values.

I have opened a complaint about this on 3 occasions now, to which I am not even contacted back, and retention department just closes the query and marks it as resolved, with no opportunity for me to dispute.

The only communication is an SMS that tells me my discounted rates ended in May (When I cancelled the contract for the end of contract period)

As far as contract law goes, Vodacom is not adhering to the contract terms which nullifies the contract as far as I am concerned.

I have given Vodacom every opportunity to contact me, there is one lonely customer care consultant who is helping me, but retention dept just assist blocks her and me the same.

I feel sorry for people who have to work for an employer like this who are ruthless and immoral in their trade practices.

Prove me wrong.

Relating to data contract ***

0
Replies (3)
Vodacom
Vodacom's reply06 Jul 2019, 10:40
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team 
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Vincent Z's update10 Jul 2019, 18:17
Reviewer Update
I was contacted by Social Media team who explained all to me fair enough, asked for a copy of my statement reflecting the rectification of MAY invoice, which had a portion credited.

Contacted by the Vodacom HelloPeter dept, acknowledged that my query is resolved but still no statement, was promised a statement again on the 8th of JULY.

It is now the 10th of July and still no statement reflecting the outstanding balance for end of July.
VZ
Vincent Z's update12 Jul 2019, 16:42
Reviewer Update
No I have received my statement on the usual date, and still the credit owed does not reflect on my statement. *** vodacom?