Vodacom Cancellation / Retention department is a disgrace

Don't open a contract with Vodacom because once it is opened. You will never be able to cancel. Such HORRIBLE SERVICE! I called in November 2020 - a month before my contract ended in December 2020. And nothing has been done. I call and have been told it has been escalated but still nothing has been done. I received a statement in Jan that was even more than what I usually pay, because the discount that was given to me has now lapsed. It has been debited even though I called on the 11th, 12th, 13th and 15th of January 2021. I was told that it would not be debited. Today is the 26th of January 2021 and guess what, It has been debited. Consultants I spoke to: Ally Nzimande, Dillan, Muzi, Phumzile, Bafana Khumalo, Lee Werner, Curtis James. Vodacom Cancellation / Retention department is a disgrace. I would expect more from such a reputable company.