XN
Xolile N
1 reviews | Active since Jan 2024
24 Jan 2024, 20:25
Vodacom cancellation request not granted
Still not happy with the assistance I got from Vodacom they call me and my husband yesterday to resolve the issue but nothing has changed the Wifi is still down. Our cancelation request not even actioned. The wifi has been off from the 3rd of January till date. We don't want anything from Vodacom can they assistance with terminating our wifi connection. We can't continue to pay on a monthly basis for nothing. I won't stop write till our request is resolved.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Jan 2024, 07:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2024, 07:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jan 2024, 10:50Dear Xolile.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided to the account holder. An email address was also disclosed in relation to the cancellation.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided to the account holder. An email address was also disclosed in relation to the cancellation.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2024, 10:50
Official
Dear Xolile.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided to the account holder. An email address was also disclosed in relation to the cancellation.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided to the account holder. An email address was also disclosed in relation to the cancellation.
Regards
Vodacom Consumer Website Team
Best regards,
XN
Xolile N's updateReviewer Update
26 Jan 2024, 17:38The email address provided was to logg a call for wifi that down and why do we have to email multiple time for 1 requests that not even resolve. I have email proof that I was emailing vodacom for cancellatio fro. The 3rd of January 2024. I have been dealing with Devania ****u who is now telling me that she doesn't have a Csoc ref. See below email.
Good day, Kindly be advised that we are unable to proceed with your request without a relevant CSOC reference number.
I have also eliminated this matter to the Manager but still no responses.
If my cancellation request is not resolved I will have to take this matter to the consumer ombudsman. Because vodacom is debiting monthly on a monthly basis for services not I am not getting and that was not the agreement.
Good day, Kindly be advised that we are unable to proceed with your request without a relevant CSOC reference number.
I have also eliminated this matter to the Manager but still no responses.
If my cancellation request is not resolved I will have to take this matter to the consumer ombudsman. Because vodacom is debiting monthly on a monthly basis for services not I am not getting and that was not the agreement.
XN
Xolile N's update26 Jan 2024, 17:38
Reviewer Update
The email address provided was to logg a call for wifi that down and why do we have to email multiple time for 1 requests that not even resolve. I have email proof that I was emailing vodacom for cancellatio fro. The 3rd of January 2024. I have been dealing with Devania ****u who is now telling me that she doesn't have a Csoc ref. See below email.
Good day, Kindly be advised that we are unable to proceed with your request without a relevant CSOC reference number.
I have also eliminated this matter to the Manager but still no responses.
If my cancellation request is not resolved I will have to take this matter to the consumer ombudsman. Because vodacom is debiting monthly on a monthly basis for services not I am not getting and that was not the agreement.
Good day, Kindly be advised that we are unable to proceed with your request without a relevant CSOC reference number.
I have also eliminated this matter to the Manager but still no responses.
If my cancellation request is not resolved I will have to take this matter to the consumer ombudsman. Because vodacom is debiting monthly on a monthly basis for services not I am not getting and that was not the agreement.