1 reviews | Active since Sept 2012
Vodacom cancellation & product Switch as per agreement
Last month I wrote to Vodacom to cancel a contract which ends April 2018 and then switch the product from data to a phone as per agreement when I was ******* to have an added data line of 10 gig into my profile. That has not happened and the billing is not changed and products switch not done. Can someone explain to me why the agreement and cancellation is not done? I don't have money to be paying the extra contract that is to be dropped as it has expired.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Zanele
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Dear Zanele
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ