Vodacom ********* Cancellation Process Trap

This review is about ethics, fair business and being honest.

Today, I cancelled a Vodacom phone contract early. I expected some resistence, but not a deliberately overly complicated process.

1. I went into Vodacom Somerset Mall to cancel my mother in law's contract, with her. I was immediately was told "they do not do that", I have to call the number. I was essentially encouraged to leave the shop and go home, nothing they can do here.

2. I picked a seat in the corner with my mom un law, and we phoned. Nice lady, after 10 minutes got them to "email me a quote".

3. I was sold that I had to pay the early termination fee at a shop. Get a receipt, and email both the a supp**** email address for processing.

4. Paid in the shop. Zero assistence, once paid, person left me there, and again I helped my 81y old mom to send the email with the required attachments to the email embedded in the PDF quote.

Right, lets reflect:

1. Is the process to cancel a contract as easy to do for customers as signing up? Especially for a senior citizen?

NO.

2. Is this process likely to trap certain people against their will because it is simply too complicated ?

YES

3. Would you say this is deliberate?

YES

Please do not support companies doing this. See Afrihost and alternatives that gives customers the control they ethically deserve.