Vodacom Cancellation - Poor Service

I have been trying to cancel my LTE contract with Vodacom for more than 2 months.

I was advised numerous times over the past few days to contact your cancellation depart at ***. This number DOES NOT allow me to enter the number that I wish to cancel.

I have been phoning customer care service and have been transferred from one Agent to the other no one can assist me as the number is a legacy number. With no avail, I was informed to contact your Cancellation Department from a Vodacom number but still DOES NOT allow me to enter the number I want to cancel, nor does it accept the number I'm calling from.

I'm highly disappointed that not one of your Agents knows how to assist me. There were 2 instances where the call was disconnected only one of your Agents contacted me with the effort to assist me to cancel the contract.

My last attempt was to send an email to the cancellations department, the email comes back indicating to add the number in question, my Id no, and the account no. Once I have added all this information in the subject line, I keep on receiving an email requesting the same information.

Lastly, I would like to stretch the fact that Vodacom is quick to renew or sell a new product but to cancel a product it takes years.

VODACOM CONTACT ME WITH REGARDS TO THE CANCELLATION OF THIS DAMN CONTRACT. PLEASE NOTE THAT YOU WILL NOT BLACKLIST ME IF I STOP THE DEBIT ORDERS AND REVERSE THEM ON MY SIDE. I TRIED FOLLOWING THE CORRECT PROCEDURE TO CANCEL THE CONTRACT.