AS
Angeline S
1 reviews | Active since Nov 2018
06 Aug 2025, 11:43
Vodacom cancellation policy is absurd and irregular
I called to cancel my Vodacom data plan as I have now subscribed to Vodacom fibre, I was then told I will be liable to pay a cancellation fee which I agreed on. I received a quotation for a premature cancellation of my modern data bundle plan on the 22 July 2025 which was an amount of R392.83 , I unfortunately missed the deadline and requested for another quotation on the 4th August 2025 and I was Quoted R1 604.78.
How does an amount increased to ridiculously high just over two weeks?
Please elaborate , I have made an enquiry regarding the two diverse quotations which has still not been resolved.
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Replies (1)Vodacom's replyOfficial
06 Aug 2025, 12:11 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Aug 2025, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
