AS
Angeline S

1 reviews | Active since Nov 2018

06 Aug 2025, 11:43

Vodacom cancellation policy is absurd and irregular

I called to cancel my Vodacom data plan as I have now subscribed to Vodacom fibre, I was then told I will be liable to pay a cancellation fee which I agreed on. I received a quotation for a premature cancellation of my modern data bundle plan on the 22 July 2025 which was an amount of R392.83 , I unfortunately missed the deadline and requested for another quotation on the 4th August 2025 and I was Quoted R1 604.78.

How does an amount increased to ridiculously high just over two weeks?

Please elaborate , I have made an enquiry regarding the two diverse quotations which has still not been resolved.

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2025, 12:11
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team