PL
Petrolize L
1 reviews | Active since Jan 2014
15 Jan 2025, 15:48
Vodacom - cancellation period on expired lines
I phone today to cancel a contract that expired. The person gave me 1 of 2 options. Nr 1 - cancel my contract but then I still need to pay until end of March 2025. Nr2 - disconnect my account pay R 75 per line (I have 4 lines to cancel) till March 2025 and then cancel the lines which will cost me another month of cancellation. The contracts have expired and there are no devices on them. They are quickly to give you a contract but will not help when you cancel.
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Replies (2)PL
Petrolize L's updateReviewer Update
15 Jan 2025, 15:59I just received a quotation and now I am stuck with another 24 months contract......I just wanted to cancel my expired contracts!!!!!
PL
Petrolize L's update15 Jan 2025, 15:59
Reviewer Update
I just received a quotation and now I am stuck with another 24 months contract......I just wanted to cancel my expired contracts!!!!!
Vodacom's replyOfficial
16 Jan 2025, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Jan 2025, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
