Vodacom -Cancellation of contract against ***

I am writing to express my extreme frustration and disappointment with the difficulties I have encountered in attempting to cancel the contract referenced in the subject line. Despite multiple attempts to do so, I have been met with inefficiencies and unhelpful responses from various channels within your organization.

During my recent visit to your V&A store, I was informed that the contract had been settled months ago. However, my account remains open and I continue to be billed an exorbitant amount of approximately R800 per month for a data plan of 1.4GB. This is unacceptable, considering that I could easily purchase prepaid data at a fraction of the cost.

I was advised to take out a new prepaid contract for a better data plan, only to discover that my account still shows a balance of R800 for January 2026. It is evident that there has been a grave oversight in handling my account and resolving this issue.

Every attempt to contact customer service has yielded no results, with dropped calls and excuses preventing me from cancelling the updated contract.