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BENITO B

1 reviews | Active since Jun 2018

21 Jun 2018, 13:00

VODACOM CANCELLATION OF CONTRACT

i have tried to cancel a contract with them within 1 day of receiving the wrong device. It has been 15 calls and promises since the 1st day, but no action. I have in the meantime being billed for this device , and when I responded that I will not pay for something they had to cancel they said well in that case all your contracts will be suspended. They are the worst company to deal with when they are at fault - impossible to cancel. I am in the process of taking legal action.

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Replies (4)
Vodacom
Vodacom's reply21 Jun 2018, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

BB
BENITO B's update21 Jun 2018, 13:16
Reviewer Update
Yes thank you, but your response is the same as all of tour cancellations department - we will contact you.(this never happens)
BB
BENITO B's update22 Jun 2018, 15:29
Reviewer Update
Dear VODACOM, What shall I say- received a phone call with no follow-up. Service - you cannot complain as they do not deliver any. SHOCKING THAT THEY STILL HAVE PEOPLE WHO TRY AND BE LOYAL. I HAVE HAD IT WITH VODACOM. I HAVE NO CHOICE BUT TO STOP ANY FURTHER PAYMENTS UNTIL MY PROBLEM HAS BEEN RESOLVED IF EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! EVEN THE LEGAL DEPARTMENT HAS MADE NO ATTEMPT TO REACT ON MY EMAIL.
BB
BENITO B's update26 Jun 2018, 14:01
Reviewer Update
NO REPLY - VODACOM MUST HAVE CLOSED DOWN. THE LEGAL DEPARTMENT HAS NO ONE COMPETENT ENOUGH TO REACT ON EMAILS. THEIR 3 DAYS MUST BE 3 YEARS. PLEASE EMPLOY COMPETENT PEOPLE