VODACOM CANCELLATION NOT PROCESSED

I called Vodacom on the 25 Aug 21 requesting for my contract to be cancelled on the 3 October 21 being my last date of my 2 year contract. I have my reference number. Only to find today 5 Nov 21 when I called, I was told that yes the reference was logged, but never completed by the agent and she can log the cancellation for me now then I need to call the accounts! This is after she had tried to sell me airtime on this contract rather. Took agent now 20 minutes to tell me this information.

I asked to speak to the manager and Therelle came to the line. When I asked for him to send me an email to confirm that he is indeed the supervisor there was long stories. Clearly he is not the MANAGER They have now placed me on hold for about 10 minutes. 31 minutes into my call.

Lucky I have my FNB number with 44 000 minutes. So a HUGE thumbs up to FNB!

39 Minutes and still holding

41 Minutes and still holding. Clearly Tharelle is not the manager as I have not received his email!

After 43 minutes he decided to come back to the line with another reference number! Still holding again.... 51 minutes and I was told they almost done. Please hold... Was given another reference number for credit 1 hour and still on the line... 1 hour and 5 mins Cutting the call now as I have a Teams meeting!