Vodacom cancellation nightmare

I called Vodacom cancellation department to cancel one of my contracts that comes to an end at on 27.02.2026. I spoke to a consultant whose name is Nokukhanya Dlamini who told she is unable to cancel my contract because I didn’t want to listen to her telling about discounts I can get from the contract. She claimed she couldn’t cancel my contract because I’d get a penalty then she changed and said she couldn’t cancel do it because she is getting an error on her side.

I think the consultants are not adequately trained and lack problem solving without being emotional. As it stands my contract has not been cancelled and I don’t want it but Vodacom is not willing to assist.