VODACOM CANCELLATION NIGHTMARE

Absolutely disappointed by the service I have been receiving from Vodacom. I cancelled my cellphone contract on 28 August 2020. I was informed that I had given my one month's notice and that another deduction would be made end September 2020, which I accepted. I was also informed that someone would call me back which they never did. I sent Vodacom an email on 31 August 2020 again cancelling just to be safe. The deduction was made end Sept. At the end of November 2020, two deductions were made, which I reversed. I called again to enquire and was advised that my contract had not been cancelled and could now not be cancelled as I was in "arrears" which I do not agree with because I had cancelled and paid the last instalment. I was again transferred from person to person and promised that I would be called back, still nothing. In January 2021 I was advised by my bank that the arrear amount reflects on their system. I called Vodacom AGAIN on 8 January 2021 and was again sent from pillar to post. To date, no one has called me, but I have received SMS's now to bring my account up to date. I have not used this number since before August 2020 as the SIM has been lost. I have called, I have sent numerous emails to Customer Service, NO ONE AT VODACOM IS WILLING TO ASSIST ME while I am getting prejudiced by their total lack of interest and customer care. Absolutely disgusted!!!!