LC
Lis'l Coetzee
1 reviews | Active since Jul 2021
30 Sept 2021, 12:54
vodacom cancellation nightmare
I have had a contract with vodacom for years and for the first time tried to cancel a contract due to a person dying from Covid.. She died in January and was told could only cancel the 10th July. So duly on the 10th I tried to cancel. Got an SMS and then nothing. Then redid the cancelation in August 2021... So due to Vodacom ineffecency I had to pay July and August for nothing. O but keep phoning to upgrade really...
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Vodacom's replyOfficial
30 Sept 2021, 13:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2021, 13:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team