Vodacom Cancellation Nightmare

Good day,

1. I held a data contract with Vodacom for close to 2 years. Before the contract expired, I requested for early contract termination.

2. After several failed cancellation attempts on the phone, I went to the Midrand branch for a cancellation. They referred me to the same number that I tried to use to cancel my contract without success. I refused to use the number and requested for the consultant to assist with the cancellation process.

3. I made the cancellation call from the Vodacom Midrand offices, paid the required settlement fee on the same day, 01 Mar 2020, and sent the required documents to the email that processes cancellations. All this with the help of a Vodacom Consultant.

4. After noticing that I was still being billed and the account was not cancelled, I reached out to Vodacom via their helplines and raised a query. I made contact on 1 1 May 2020, 2 June 2020, 10 June. All this time I was promised that the issue would be resolved.

5. Last week I checked my credit profile and discovered that I have one account that is in arrears and it is the same Vodacom account. I can see that Vodacom continued to bill me and I have managed to get a statement up to August 2020 with billing for August 2020.

6. I had to cancel the debit order with my bank for Vodacom to stop deducting money from my account. However, I now sit with another problem. I now have a *****ed credit profile.

7. I am very disappointed that I am still dealing with a cancellation that was done in Mar 2020, 9 months after the fact.

8. I want Vodacom to look into my account and reconcile it and refund me for the amounts that they were not supposed to collect. I want my credit profile issue to be resolved.