Vodacom Cancellation, My Worst Nightmare

All I need is Vodacom to release the fiber line on my apartment so I can put Internet from an ISP of my choice, I requested a Cancellation on the 28 of December 2021, attached everything including my lease, was given this SR Number : SR*** I have called everyday since the 28th to that contact center number each time I speak to a more rude assistant no-one has helped me I have asked to speak to a Manager or supervisor, they all refused. I gave them the contact of the tenant who had a contract with them they said they will call her and confirm then call me back, they haven't. I am extremely disappointed. Can Someone at Vodacom please help me, I need fiber because I work from home. All I am asking is for you to release that fiber line, It cannot be that difficult, I can provide the serial number on the fiber box. Please can someone call me or reach out, my number is ***