Vodacom Cancellation issues

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I am trying to cancel these contracts since 29 August 2020. Contacted Vodacom cancellations on the above date for the one and again on 10 December 2020 for the other. Vodacom's consultants were more interested in convincing me to rather upgrade these numbers as well as some of my other contracts than listening to my request to cancel. Received my statements in January and yet again I was charged for both contracts. I have a few Vodacom contracts, so I only picked it up because it was much higher than usual. I used to pay R162 for each of these contracts and now suddenly, its R700 for both. I called in again on 26,27,29 January 2021 and on 1 February 2021 (also send a mail on 27 January 2021 but only got an automated response that the matter was escalated). Every time I managed to speak to somebody, they confirmed my previous efforts and told me that the matter was escalated. Eventually I spoke to a lady on 1 Feb 2021 and after she also confirmed my previous instructions to cancel, she managed to cancel the contracts and gave me the reference numbers above. I also said that I will not be paying these contracts and that it has been close to 6 months after I started the process and that the 30 day notice period is long gone as far as I am concerned. She agreed and told me that she will "make a note on the system for accounts to see". I paid the rest of the account in full on 2 Feb 2021. No surprise when I started getting calls and SMS’s that my account is in arrears 3 to 4 times a day. When they do call me there is no person to speak to and only a automated message stating that my account is in arrears. Tried calling Vodacom again but Collections says it’s a cancellation issue and Cancellations says is a billing/collection issue. WHO AT VODACOM WILL TAKE THE TIME AND GO THROUGH MY PROFILE AND CHECK THE DATES AND TIMES WHEN I CALLED AND WHAT WAS SAID. You have the recordings so use them. Also see the document attached with dates, names, and reference numbers) Your *** number is apparently not in use anymore but no mention of any alternative number to call. I dont expect much of this complaint as I have not received any response from anybody at vodacom and I am probably wasting my time but other than refusing to keep on paying for something I cancelled and dont use any more this is just another forum I will use to make others aware of the issues with vodacom customer service. If somebody do decide to take the time to investigate it please check my profile and see if you are really willing to help or escalate again, also check the number of contracts I have left with vodacom and what number is due for an upgrade. Although I do not get any response regarding my issues, Vodacom sends me upgrade notifications 3 to 4 times a day. Who in their right mind will consider taking another contract with you with this pathetic service? Did I mention the only way to get through to your so-called customer service is to phone the upgrades department and ask them to put me through to cancellations, collections or customer service? Billing is still an issue but hopefully I will find a way to speak to a person.