CS
Cindy S

1 reviews | Active since Sept 2019

13 Nov 2021, 09:34

Vodacom cancellation is the worst service provider, dont respond and only good at taking your money!

Vodacom has once again taken our money, after closing our account at the cost to go to their shops over more than three visits, I have emailed their cancellation department but they seem to be non- existent as they completely ignore me. We also had to open up a ***** case as an ******* contract was opened up under my husbands name. How and where do I go from here, they are only good at taking your money. I am a proud MTN customer but my husband was an unfortunate Vodacom user and now I have to follow up with this ***** and poor service provider. Vodacom is pathetic, avoid at all cost! I dont even think they will bother to respond, which will proof how much they care. They care nothing at all. Watch this empty space!

0
Replies (2)
Vodacom
Vodacom's reply13 Nov 2021, 11:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
CS
Cindy S's update15 Nov 2021, 12:32
Reviewer Update
An automated response means nothing. I sat for an hour and a half at Vodacom Centurion, with two phonecalls of 30 minutes, just to restart the process all over again!!!!!! Then it was said they will give it back as pre-paid. What Vodacom does not realise is, I am DONE with Vodacom. Close the account and pay back my cash!!! Now its pending a 7 working day investigation. What is there to investigate??? Game up your client service man ans stop taking our money!

Ref nr *** if thats even ligid as my first reference number meant nothing.