DC
Dan C

1 reviews | Active since Jul 2016

22 Jul 2016, 08:21

Vodacom Cancellation Is ******ionate. Rather deal with MTN or CellC or Telkom Mobile

<p>I have a couple of contracts with Vodacom which I need to cancel. However I have to pay off 75% of the remaining services portion and 100% of the remaining device portion to cancel. Compared to MTN, CellC and Telkom Mobile this is ******ionate (with the other providers you essentially have to pay off the reamining device fee only, which is very fair). Vodacom refuses to listen to reason. As customers we are allwong them to exploit us by joining their network. Vodacom reported that they added 1M customers to their network in the last quarter. As consumers we are sending the wrong message by joining Vodacom - that we are willing to be exploited. It says a lot about the values of Vodacom as an organisation that they enjoy the most loyalty by South Africans, yet they implement the most punitive practises of all teh providers against us. It is time to change that - do not get a new contract with Vodacom, you'll never be able to get out irrespective of your circumstances. Rather join Telkom Mobile - check out their new FreeMe bundles - it is AWESOME! Vodacom sucks - the only reason we stay with them is because they force us to - it is disgraceful.</p>

0
Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 08:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team