Vodacom Cancellation Fibre

Vodacom Fiber cancallation

I cancelled my Vodacom fibre line in MAY 2025. Service request SR***

I received a debit order on 1/05/2025. I called the fiber helpdesk at 082- 1904 and spoke to both the cancellation and billing departments. Each department blames the opposing department, as it was not their fault (WOW). The helpdesk agent who did the cancellation in March advised the agent (Lavshni) that I should cancel again. How does Vodacom train its staff?

I called again today, spoke to numerous departments ranging from cancellation to collections. No one can assist me, Please listen to the recordings; this is unacceptable. They advised that this will affect my credit score if I don't pay. This is not my issue. I cancelled in March 2025, I need this to be sorted out now ASAP. There is no way I am going to pay VODACOM.

This is the email I got today. Your last debit will be done in May.

Your cancellation order number is SO***

Clearly, the staff is not trained to do these simple tasks. I have wasted time, energy, and airtime communicating with Vodacom.