VODACOM cancellation ended up, me being handed over!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

SHORT DISCRIPTION OF COMPLAINT: I have phoned 1st of all numerous times Vodacom to request for settlement quotes on all my contracts, with frustration they keep on telling me that I need to phone back as the statement is not closed yet and they can’t assist me. This probably happened 4 – 5 times. Eventually they escalated my request and they issued me with all settlement quotes on my accounts. My quotes was received on the 16/5/2019 that was valid for 14 days. The next day 17/5/2019 I made the payment and emailed ***. On the 18/05/2019 I received a email and messages stating my query is closed and accounts cancelled. I was a Vodacom client for many years and always supported them. We moved a couple of years ago to a new house/area and we did not have signal at all for Vodacom network, again I phoned to request for assistance for a network booster and all they told me was that in my area there is no signal and they will not put a Vodacom network in that area very soon. They did advised that I could cancel all my contracts without paying the cancelation fees. (Vodacom technical support team) Eventually we decided to cancel and yes as I mentioned above it was a mission to get my cancelation quotes and secondly they charged me on all contracts for the cancelation fee. I was always a good loyal payer and the fact that Vodacom listed me is very disappointing and I am frustrated that they went this far without even contacting me. Every year Vodacom hands me over to attorneys , then it goes back to Vodacom. You can notspeak to anyone at Vodacom and nothing is getting sorted.Please advise what my rights are as a consumer as this needs to stop. Please can Vodacom pull my telephonic conversation where I cancelled my contracts with them and made the necessary payments to them. I do not have anymore any Vodacom accounts. As I said this is now going on more than 2 years and still we go in circles. i eventually was referred to Thato Makoti (Executive Client Liaison Officer CEO @ vodacom that he is dealing this matter and he/she is the only point of contact until this is resolved. This was advised to me in email on the 4 August 2021. Its 8 days now and still nothing. i am so frustrated with this situation with vodacom.............