JP
Joe P
1 reviews | Active since Dec 2017
31 Jul 2024, 18:18
Vodacom cancellation ****
It has now been a week since Vodacom have committed themselves to sort out my connection speed problem om my 50 gB databundle. At this point in time my connection speed is worst than ever. It hardly goes over 1 mbps on download.
Still they are charging me R 5 345 cancellation fee. The equipment (device) fee is indicated as R 0.00 on the cancellation quote.
I am more determined as ever to cancel all 5 my Vodacom contracts when they reach maturity.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
01 Aug 2024, 08:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Aug 2024, 08:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
