Vodacom cancellation disaster.

I have struggled now for a while to cancel my contracts with Vodacom due to poor reception and over priced services. On Friday 6 November i once tried again to cancel my contracts. The first operator was very rude and tried to tell me that i **** on how much i pay for 5 gig data, and also did not want to cancel my contracts. Instead of cancelling my contracts, i was rudely transferred back to the voice prompt service. After completing the voice prompts, i ended up with another operator who tried to assist but she also tried not to cancel my contracts and made some lame excuses like vodacom is more expensive because of their high quality of service, and also stated that the no longer do cancellations instore, which is very inconvenient, whereas the vodashop staff said blatantly I cant cancell my contract and referred me to the call centre, whereass the callcentrre said the vodashop should have phoned them while I'm instore. What service is that?. She then had to call me back. At about 3pm she called back, still trying to convince me not to cancell my contract, she then stated that my contracts are now cancelled and i will receive confirmation sms's. I am still waiting and have not received any cancellation confirmation as yet.