CR
Chandre R
1 reviews | Active since Jan 2016
06 Sept 2021, 17:51
Vodacom cancellation difficulty
Having problem canceling my data and airtime contract. Called on Friday and they agreed to email the statement and banking details for the amount that I am willing to pay. Seeing that if like to cancel the contract earlier. They still haven’t emailed the banking details and I am still awaiting cancellation
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Replies (2)
Vodacom's replyOfficial
07 Sept 2021, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Sept 2021, 12:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion with the account holder, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2021, 12:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion with the account holder, query has now been resolved. Regards Consumer Website Team
Best regards,