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Candice Lundie-Sansbury

1 reviews | Active since Apr 2021

08 Apr 2021, 09:55

VODACOM CANCELLATION DEPARTMENT SHOCKING

I cancelled my Vodacom data contract in January 2021, 3months down the line they are still debiting my account :( Every month I call them and they say it's been cancelled but I never receive emails or Sms's to confirm this!!! when I email customer service they cannot help??? I have had to go into my bank and put a stop to the debit order, but was told by my bank that this doesn't guarantee that they will stop debiting my account!! it is so easy to sign a contract but when it comes to cancelling nothing is done!!! Vodacom I will never recommend anybody get a contract with them!!!

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Replies (3)
Vodacom
Vodacom's reply08 Apr 2021, 11:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Candice Lundie-Sansbury's update09 Apr 2021, 08:06
Reviewer Update
Still no call from Vodacom???
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Candice Lundie-Sansbury's update09 Apr 2021, 11:29
Reviewer Update
Vodacom really, I have just received 2 emails saying my data contract has been converted to PRE PAID WHY???? I WANT TO CANCEL MY CONTRACT !!!this is becoming ridiculous !!!!!! I am losing patience