Vodacom Cancellation department

My mom wanted to cancel the one contract she did not need anymore. The first phone call to Vodacom Cancellations department wat beginning December 2020. They told her that they would cancel the contract and she would receive an sms confirming such. BUT not after they want to let her upgrade the same number and according to them, pay R10 less. She did not get an sms to confirm the cancellation.

The debit order went of in January 2021 again. She phoned again, same story. She would get an sms confirming cancellation. Which she did not.

She phoned again 2 weeks after that. They told her that they can see that the cancellation request is there but it was not cancelled. She again requested that the contract be cancelled. She would receive an sms they said. Again, no sms received.

I went with her to the local Vodacom shop and requested that the contract be cancelled in store. The lady advised that we have to call the cancellation number. We explained the whole story again and requested that she help us in cancelling the contract. She phoned the number and after a long while, someone told us the same as before. The number is cancelled and that we will receive an sms. To date, no sms was received!!

Vodacom cancellation department is pathetic! I would think twice before taking out a contract out with them because of the struggle to cancel or stop the contract is real!