Vodacom cancellation department

Me and my boyfriend firstly spoke to Genevieve and that was a total headache in its own!! Literally the worst experience with her about canceling his vodacom contract. She kept going on and on about "ag sir you can get this and this for so much a month" For an half hour going on and on and pleading her to cancel the account and make it a pay as you go. She practically refused to do so. She did nog want to respect his wishes and kept on telling him that she can hear the people in the background and that they are coercing him into canceling the account and that that is not what he wants and that is not what he wishes for. Her behavior is completely unacceptable, she could just have done her job like she was hired to do! We ended the call right then and there and called again hoping to speak with someone else and then ended up speaking to another women named Olivia, starting with the same shot ag but sir ag but so and so, that my boyfriend said to her you know what I spoke to another consultant before you and that it has been a headache that he knows about all of these promotions and that for the last time he is not interested, she then proceeded to cancel the account and then added a 1GB on the "prepaid account" that costs him more money! Best of all he did not agree to it and he did not want it!!! Why can't these people just do their jobs, I meen really do what I ask you to do not do what you want because you feel like it!!

When then proceeded to speak to someone else a guy whose name I can't remember who proceeded to listen to my concern in the whole story, proceeded to speak with my boyfriend and then sorting out the problem, so to that guy Thankyou very much!!

To those other two women you suck at your jobs You suck at listening to people and what they are asking of you!!