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Herman B

1 reviews | Active since Dec 2018

04 Dec 2018, 07:13

Vodacom Cancellation Debit Issues

Hi Vodacom,

I have paid the full amount of the premature cancellation quote about 3 months ago, they acknowledged my account has been cancelled and that my number is now put back into prepaid. So why the hell are you guys still debiting me the same amount the last couple of months, I have tried to phone and get help but no one knows where the account is and the staff is so unhelpful. I have tried multiple channels in order to resolve this, I will be logging a dispute at ICASA as I have al the supporting documentation.

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Replies (3)
Vodacom
Vodacom's reply04 Dec 2018, 07:17
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

HB
Herman B's update04 Dec 2018, 08:52
Reviewer Update
Have not received any feedback or call backs, I am processing a ICASA complaint at 12h00 this afternoon. Thanks!
Vodacom
Vodacom's reply05 Dec 2018, 13:15
Official
 Dear Herman 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team 

Best regards,