Hellopeter
Share Your Experience
ER
Eden R

1 reviews | Active since Jul 2020

28 Jul 2020, 09:52

Vodacom Cancellation Contract

I cancelled my contract end of March 202. Yet Vodacom kept debiting my account. I went to Vodacom and they advised that according to the system my contract was never cancelled which in the first place should have been cancelled. The worker never cancelled my contract like he said he would.

I have sent Vodacom an inbox beginning of the month and they also advised me the cancellation of contract is sent to cancellation department. Today I received a call from Vodacom stating that I owe over R1000 on my Vodacom Contract which “is not cancelled”.

I refuse to pay a sent as your service was beyond disgusting.

0
Replies (2)
Vodacom
Vodacom's reply28 Jul 2020, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 Aug 2020, 15:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Social Media Team requested the necessary credits and cancelled the contracts.
 Regards Consumer Website Team

Best regards,