Vodacom Cancellation

On 20 September 2021 we agreed to a upgrade for 12 lines with Vodacom, from 3G for R178 per line to 5G for R99 per line. It was confirmed in writing that this contract was a 24 month contract which would start 1 November 2021.

On 27 September 2022 we contacted Vodacom and requested a cancellation quote, to which they sent us the quote for the amount of R 1 364.87 dated 27 September 2022, from two different departments. We were not able to pay the cancellation fee before or on 30 September 2022 and therefore requested another cancellation quote to which we received the quote dated 5 October 2022 for the exorbitant amount of R 17 810.26.

When we started disputing the sudden difference of R 16 445.39, we were met with inadequate responses, simply stating that it was due to a system error. Further more on the 6th of October 2022, Vodacom informed us that our contract expires 2024, which would make the term longer than the agreed terms as according to the 24 month contract terms our contract would expire 01/11/2023.

Further to the above, the cancellation fee may not be seen as reasonable as its more than we would have paid if we kept the contracts. 12 Lines @ R99 per month for the next 12 months would add up to a cost of R14 256.00.

We have not received any responses from Vodacom willing to own up to their mistake, investigate or even consider that we are the client and actually truly correct within this matter.