VODACOM CANCELLATION AND CONNECTIVITY QUERY

I bought a contract sim and after calling in many times about connectivity issues; I called finally to cancel my contract. It was loops and bounds to cancel the contract and when I finally did (within the month of buying it); I was months later told that I owed Vodacom R500. When I enquired about why this is the case I was told that the customer service agent shouldve told me that there is a cancellation fee; and now my account was being handed over to the attorneys. I asked the agent why they couldnt just send me an email with a statement following the cancellation or the second or 3rd month after that; no response. I have requested numerous times to be sent a statement with an amount and payment methods; it is not 3 December 2021 and still nothing. I have emailed the attorneys who are now apparently handling the account and called; and asked for this statement still nothing. I am extremely frustrated with Vodacom because they fumbled this account which is why I requested to cancel in the first place, they take 2 weeks to attend to a connectivity query and take 4 weeks to attend to a cancellations query. on top of that they fumble their admin and make YOU pay for that by sendinf you to attorneys! What a joke; I handle ALL my accounts with care because I dont want a messy credit record and I can only blame Vodacom and its admin staff for not handling their back office the way that they should. I AM STILL WAITING FOR A STATEMENT SO I CAN PAY!!!!!!!!!!