Vodacom cancellation Aftersales service pathetic

I called Vodacom upgrades at the beginning of November as I was due for an upgrade. The consultant I spoke to recommended 2x Hisense H50 Zoom deals , as he said it was an upgrade to my current devices which is the 2x P30 lites that I got.

I logged a cancellation on the 16th of November as these phones were definitely not an upgrade to my Huawei's at all - It was slow and the picture quality isnt great.

I was told that RAM will collect it within 2 weeks but the phones are still in my possession.

I have contacted your call center more than 12 times to follow up on the cancellation but the phones are still in my possession. Every single time i get told they will follow up and yet I am still waiting.

My bill is now R1806 as you are continuing to bill me when I have requested a cancellation. Every time I phone I get sent from Pillar to post. No one taking accountability in resolving this issue.

I called this morning again - And was once again sent back and forth.

Can this complaint be referred to a Manager for action to be taken.

I have logged the cancellation within 14 days as was required, It has now been more than a month and I still have these phones and am being billed for the additional airtime etc that has been added as per the upgraded contract.

I am very unsatisfied with the lack of service I have been receiving - You guys are quick to sign me up for a new contract but your After sales and cancellation process is pathetic.

Can this contract be cancelled and my account reimbursed for the additional payments and fees for the upgraded lines.

I also want to completely cancel this contract once the term ends.

Can you please ensure that this has been attended to.

You can reach me on ***