1 reviews | Active since Nov 2020
vodacom cancellation
Good day
For the past week I have been trying to upgrade one of my lines that I have.
The issue started on Friday the 11th September. I phone to upgrade my package and wanted a handset. The handset in question was the iPhone se 2020 model. I was given a handset installment of about R200. My query came that when the voice and data components where added the handset amount was different. I was promised a call back after one of the retention agents were to investigate further. This did not happen.
Monday the 14th September I phone again and spoke to a retention agent name "veloshnee". The call occured just after 1pm. She was to listed to the calls and provide feedback. She found later @4pm but I was in a work meeting an requested a call back which never happended. I have found a few times after and no agent can find any notes or details of any of the conversations.
I requested that the matter be escalated to a manager but no feedback has been given.
I am appauled by the terrible service and lack of feedback.
Kindly advise of further steps and a way forward
kedi came to the rescue already. She gave me the best service I have had in years. Especially after all the mishaps trying to upgrade over the past two months.
She is truly a Vodacom hero because she saved my 20 year relationship with Vodacom.
kedi came to the rescue already. She gave me the best service I have had in years. Especially after all the mishaps trying to upgrade over the past two months.
She is truly a Vodacom hero because she saved my 20 year relationship with Vodacom.