MM
MRK M

1 reviews | Active since Sept 2021

18 Apr 2024, 06:54

Vodacom cancellation

I cancelled my Vodacom contract in November 2023.

I was debited in Jan and Feb 2024 an amount for some 1gb bundle. I disputed the debit order in March because I should not still have been debited and I did not use any of the data as the tablet has been off or connected to wifi.

I am now showing as a missed payment on clear score.

These are the cancellation references, resolve this urgently

Vodacom cancellation - ***- November Andile- *** - further cancellation – January

I have followed up several times and cc’d ICASA but I am getting no response. I now getting calls from Vodacom collections for some reason yet they debited me in March again for R77.00

0
Replies (1)
Vodacom
Vodacom's reply18 Apr 2024, 07:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team