MM
MRK M
1 reviews | Active since Sept 2021
18 Apr 2024, 06:54
Vodacom cancellation
I cancelled my Vodacom contract in November 2023.
I was debited in Jan and Feb 2024 an amount for some 1gb bundle. I disputed the debit order in March because I should not still have been debited and I did not use any of the data as the tablet has been off or connected to wifi.
I am now showing as a missed payment on clear score.
These are the cancellation references, resolve this urgently
Vodacom cancellation - ***- November Andile- *** - further cancellation – January
I have followed up several times and cc’d ICASA but I am getting no response. I now getting calls from Vodacom collections for some reason yet they debited me in March again for R77.00
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Replies (1)Vodacom's replyOfficial
18 Apr 2024, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2024, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
