VODACOM CANCELLATION

I tried to cancel my contact with Vodacom and opt for a data bundle. I was assured that it will be cancelled, however their "SYSTEM" rejects the cancellation. I have been trying from June 2024 until 6 September. During this process, my call was routed to many sales agents who promise you a good package or deal which DOES NOT materialize, and you have to start the process over and over again. The cancellation dept agent DEAN Chetty will try his best to sell you a package instead of doing his job, which is honoring the clients request and CANCEL the contract. He only cancelled when I threw a fit. The only reason I gave a 1 star is because minus 10 stars wasn't an option.